part time
Auckland, New Zealand
We are seeking a Customer Care Assistant to support the customer team in managing customer enquiries and online orders. You must thrive on offering exceptional customer service and going the extra mile to ensure that every customer feels valued and satisfied with the service provided.
This role will start at 12 hours per week, 4.30-7pm Monday-Friday, either located at our Grey Lynn office or remote. Additional hours will be required during our sale periods in Jan/Feb, Jul & Nov.
What you'll do:
• Responding to customer queries via Live Chat, Phone, Email, Social Media and Online Reviews
• Assisting in the process from sale to delivery, ensuring timely and accurate shipments
• Supporting the wider E-Commerce team
• Supporting daily functioning of the office
What you'll bring:
• Minimum 1.5-2 years of relevant customer service experience
• Be a highly motivated, organised person with the ability to work individually and in a team environment
• Excellent verbal and written communication skills
• Keen interest in sustainability and ethical production
To apply for this role please send your CV & cover letter telling us why you would be great for the role and would love to work with us: hiring@naturebaby.com
our values
purity
Organic, natural and chemical-free. Our clothing is made of organic cotton and merino, without the use of harmful chemicals, leaving nothing on your baby’s skin except pure goodness.
quality
Well made with the best materials. We search high and low for materials, fabrics and products to meet baby’s changing needs, choosing only the best for you and your baby.
useful
Only the essentials that you need. We focus on creating classic and practical styles that can be everyday essentials for your baby.
caring
Soft on the skin, and on the world. All our clothing and products are produced in a way that cares for the earth and its workers.