Click & Collect
We are delighted to offer the additional safety and ease of Click & Collect, available at all of our stores under Alert Level 2 & 3. Please note if selecting pick-up from Newmarket, our store has moved to 14 Melrose St.
Please note Click & Collect is not usually available during our one day sales.
How Click & Collect works:
1. Shop online, and choose the FREE click & collect option at the checkout, we will confirm which store has your entire order available, or use our helpful store availability checker on each product page when you're choosing your items so you can see where they will be available for collection.
2. Your order will be ready today! Order at least 2 hours before store closing time, and your order will be ready the same day. Any other orders will be ready by 10am the following day. We will let you know via email as soon as it is ready for collection.
3. Collect your order from chosen Nature Baby store, and let us know your name and order number on arrival. We kindly ask you to wear a mask and maintain 2m distance from others at all times.
If one or more items in your shopping cart are not available in store, you won't be able to complete your order via Click & Collect. You can choose to either remove these items from your cart to continue with Click & Collect or simply continue with all items via standard online delivery.
Contactless shopping, phone ordering & FaceTime
You can also get everything you need via contactless shopping, phone ordering and FaceTime. Please note if selecting pick-up from Newmarket, our store has moved to 14 Melrose Street.
How contactless shopping works:
1. If you'd like to purchase in person, pop to any of our stores and our helpful team will bring items to the door for you to view from a safe distance. Please remember to wear a mask and to scan in using the Covid Tracer App. We can only accept contactless payment, and our usual gift wrapping service is still available.
2. You can also reach our teams for advice and to purchase during normal store hours via our normal store phone numbers or FaceTime. You can then pick up the items at your convenience or have the items shipped directly from store to you. To FaceTime, simply create a new contact on your iPhone, with email@example.com as the email address.
3. Our Grey Lynn team are in store during opening hours to walk you through the racks and help with any questions you might have. If our team is on another call, leave a message and we'll get back to you as soon as we can.
Frequently Asked Questions
When will my Click & Collect order be ready?
Pick up will be ready within 2 hrs for collection (by 5pm on weekdays or 4pm on weekends). If your order is placed close to or after store closing, your order will be available by 10am the following day, at the latest.
How much does it cost?
This service is free! You won't have to pay for shipping costs on top of your order if you choose to Click & Collect.
My order isn't available to pick up in store?
Most of our products are available for Click & Collect, so check the store availability checker on each product page.
How do I collect my order?
Once you have placed your order you will be sent an order confirmation email. As soon as the store has your order ready, they will contact you via phone or email to let you know. Pop in store to pick up your order, only after you've been notified it's ready for collection
Can't collect yourself?
We are more than happy for someone else to collect the order for you, we just need the order number and name it was purchased under.
Can't make the collection time?
We'll keep your order in store for 2 weeks, and will make sure to give you a few reminders to collect it. If it has not been collected for 2 weeks, we will return the order and refund you.
Can I pick my order up from a different store than the one I selected?
At this stage we are unable to change the store location once it has been selected at check out.
Where do I choose the Click & Collect option?
You will be given the option to pick up in store, instead of courier, under Shipping Method at the checkout. Prior to this, you will still need to enter your personal address in the Billing Information section.
How does Click & Collect work?
Shop online, and add your items to the cart. Use our helpful in store checker on each product page to ensure your items will be available at your desired store. Most products are available to click & collect but if not, they are sure to be available for regular online delivery.
Once you get to checkout, choose the Store Pick Up option and select the store you would like to collect from. If your entire order is not available from your chosen store, either select another store, or choose to get it delivered to your door instead.
Complete payment and place your order You will receive an order confirmation, and your chosen store will get your order ready.
We will phone or email to notify you when your order is ready for collection.
Pop in to your selected store with the order number and your name to collect your order.
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