Almost, but not everything. We cannot accept underwear, nappies, swimwear, raincoats, shoes, or seconds purchased at our Little Market Sales.

Yes, absolutely! If you're no longer using an item purchased from other stores or preloved sites, and it meets our Worn Again resell standards, we’ll gladly accept it. The only exception is seconds bought at our Little Market Sales, which cannot be traded in.

You can return these items to any Nature Baby store. We are also exploring the possibility of expanding this option online soon.

We’d like your preloved garments to be in a condition you would be happy to wear again. Please inspect your items for damage, remove any belongings from pockets, and clean your pieces before bringing them in. This helps our team process your items quickly and efficiently. If your preloved items aren’t accepted, we can either return them to you or recycle them to keep them out of landfills.

A Worn Again store credit is a reward for your participation in our Worn Again circularity program. The value of the credit is related to the type and volume of items you are returning and of course whether they were in a suitable state for resell. Refer to our pricing table for more information.
This Worn Again store credit can be used towards the purchase of any new, full price, Nature Baby branded products, up to a maximum of 20% of the total purchase price.

For example, if your total purchase price is $100, you can use $20 of Worn Again store credit. Worn Again store credit can only be used on Nature Baby branded, full price products. Credits are valid for 6 months from the date of issue. Credit can only be used towards 20% of the full purchase price.

For the Worn Again circularity programme to be financially viable, we do need to limit the amount customers can spend at any one time. There are costs to running this programme and also to recycling garments unsuitable for reselling. As this is a pilot programme we will continue to refine our policies as we learn more about how best to run a circular model.

You will have 14 days to collect any items not appropriate for reselling, after this time they will be sent to our partners Impactex for responsible recycling.

We are still deciding our model for reselling the Worn Again garments. Our dream is to have a permanent physical store where customers can shop for these items all year round.

At this stage, it is not an option, however as the model evolves, we’ll be exploring all options!

We are a New Zealand based company and all orders are sent from our warehouse, based in Auckland.

No problem, please call the store that you placed a click and collect order with, and they can arrange to deliver the item to you and take payment for delivery over the phone, if required. Our store numbers can be found in our Store locator page.

It may be that there is an oversized item in your cart which would incur an additional delivery charge. There will be a note on the product page, or you can head to our Delivery page to see list of oversized items.

We deliver with Courier Post in New Zealand, NZ Post for Australia and DHL for the rest of the world.

We are sending orders without a signature required within New Zealand at this time, for extra ease & safety. We will continue to send all international orders on a signature service, if you would like the courier to deliver your parcel without a signature required you will need to set up and ATL (authority to leave) for your address.

All delivery timeframes can be found on our website, Delivery page. You can also follow your parcels journey through the tracking link in your order dispatch email or through ‘Order History’ when logging into your customer account.

We do not currently offer express delivery, but keep an eye out as this is something we are working on for the future.

The quality of our products is extremely important to us at Nature Baby, if you are not happy with a product please contact our Customer Care team so we can assist further.

If the gift card purchased with Nature baby online or in-store, please contact our Customer Care team or pop into store and we can assist with the exchange. We will need the proof of purchase or the name of the person who gifted the item to you so we can look this up in our system. If the gift was purchased at one of our stockists, please contact them directly.

The cost of an item being sent back to us and the delivery of the exchanged item being sent out is the responsibility of the customer.

We offer exchanges/returns within 30 days from the date of purchase. You can read more about our returns policy here.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

We currently accept Visa and Mastercard. We also offer Paypal, Laybuy and Afterpay payment options.

Scroll to the bottom of the ‘My Bag’ page and you will see ‘apply gift card’ and ‘apply promotional code’ add the code in the correct box and this will be applied to your order before continuing to checkout.

Yes, simply let your guests know the name of your gift registry and they can shop both in-store and online.

The item will show as ‘1 received’.

If we do not have an item in stock it will be removed from the gift registry, when it is available again it will return to the gift registry list.