Can I get my purchase gift-wrapped?
Of course! With the exception of some furniture items that are too large to be wrapped, gift wrapping is a service we provide. You can choose this option at checkout for $6 (gift wrap includes a gift tag to write your own personalised message). See our gifting page for all our great gift services we have at Nature Baby.
Is my purchase secure?
Yes, we use industry-standard SSL encryption when transferring and receiving customer data exchanged through our site server.
An item I want is out of stock?
If a size or colour you want is out of stock, please check our in store availability option on the product page, as there may be one available in one of our Auckland stores. If you have seen a product but it is no longer showing online, please contact our customer services team as we may have more stock of this product on its way!
What do my guests see on my gift registry?
The guests can only see the available products and price, any items that have been purchased off the gift registry will not show to guests viewing your registry.
How do we know what has been purchased from our gift registry?
Once an item is purchased through a gift registry, the item will show as purchased, and will be removed as an available item for anyone else purchasing through your gift registry.
Can our guests buy off our gift registry in store?
Yes, your guests can purchase items off a gift registry in any of our Nature Baby stores. Please let the staff know the name of the gift registry and they can remove the purchased items.
What if an item was on sale when I added it to my registry, but the sale price has disappeared a few days later?
Two things could have happened here, if the item has sold out it will be removed from your registry, or if the sale has ended the item will revert back to it's original price. Sale prices are only valid within the sale period. If products go on sale while in a registry, these will update to the sale price.
Can purchases from our gift registry be gift wrapped?
All orders purchased through a gift registry automatically receive free gift wrapping on the order.
Will there be a shipping charge for items purchased off a gift registry?
Yes, if you purchase of a gift registry the same shipping charges apply as standard orders. Please see our list of shipping rates on our delivery page for further information. For some locations, we also offer FREE shipping on standard orders over the value of $150 (excluding any oversized/bulky items).
What do the public and private options mean in the gift registry set up?
The private option means the gift registry is not active and can only be viewed by you. Once your gift registry is all ready to go, switch it to the public setting so your friends and family can view your gift registry.
Items in my gift registry have disappeared.
If an item goes out of stock on the website, it will disappear from showing as available in your gift registry. If the items comes back into stock while your gift registry is still active, it will reappear as an available item for purchase in your gift registry.
Where can I find your size guide and care instructions?
We never want to send you something that doesn't fit properly so we have size guides available on all our clothing, bedding and footwear pages. Just click the size guide link, found above the "add to bag" button, to view sizes and measurement guides.
We have a great laundry tips page which has our recommended care instructions for a range of our products and fabrics including organic cotton, merino essentials and handknits, sleeping bags, lambskin booties and mattresses.
If you have any further questions, please contact our friendly customer services team.