orders

I have not received an order confirmation email.

 

If you do not receive an order confirmation email within 24hrs of placing your order please check through your junk mail folder in case our emails are going there. If you have still not received an order confirmation email, please contact our Customer Services Team and they will be able to look into this further for you.

 

Something is wrong with my order?

 

If you have received your order and something is not quite right please contact our Customer Services Team and we will endeavor to sort it out for you as quickly as possible.

 

I want to cancel an item from my order?

 

At Nature Baby we are very quick at processing your order to ensure it reaches you as soon as possible. Unfortunately this means that once your order has been placed online we are unable to edit items in your order. All online orders can be returned within 30 days of receipt by sending them back to us via the post along with a returns form which can be found on the back of your invoice or by taking them into one of our stores.

To download our returns form please click here

For store locations please click here

 

Can I amend my order after I've placed it?

 

We are really quick at processing your order to ensure it reaches you as quickly as possible. This means that once you have placed your order online it is not able to be edited or changed.

However, you may be able to cancel your order and place a new one online instead. If you wish to cancel your order please contact our Customer Services Team within 15 minutes of placing your order and we will endeavor to get back to you as soon as possible.

 

Can I change my billing or delivery address on my order after I've placed it?

 

Please take extra care when confirming your billing and delivery address details, once you confirm your order online we are unable to make changes to it on our side.

However, you may be able to cancel your order and place a new one online instead. If you wish to cancel your order please contact our Customer Services Team within 15 minutes of placing your order and we will endeavor to get back to you as soon as possible.