Can I get urgent delivery?
Unfortunately we don't currently have an express shipping service available, although we are working on this. If you would like to enquire about a faster courier service, please contact our friendly Customer Service Team.
Why am I being charged more than your usual flat rate and free shipping costs?
While we do our very best to keep shipping costs as reasonable as possible, we're afraid that some oversized and bulky items will incur an additional charge as they are big, heavy and expensive for us to ship. All items that are excluded from our usual flat rate shipping costs have a note on the product page to let you know.
What is an oversized/bulky item?
Oversized and bulky items include, but are not limited to; Kalon Cots, Bassinet, Changing Table, Moses Baskets, Highchairs, Bouncinettes, Mattresses, Bugaboo Strollers, Carseats, Wooden Play Gym, Wooden Trolley, Art Easel, Wishbone Bikes, Hammocks and Hammock Stand.
Has my order been shipped out yet?
As soon as your order is dispatched, a confirmation dispatch email will be sent to let you know it's on its way. If you placed an order with us and have not received a confirmation or dispatch email, please contact our customer services team and they will look into this further for you.
When can I expect my order to arrive?
For New Zealand customers, your order should reach you within 1-3 working days, for Australian customers 3-5 working days and for all other international orders you should receive your order within 5-12 working days.
You can track your order via the tracking number in the dispatch email sent to your email address.
To note: the delivery time frame for all orders is from the date of dispatch. Sometimes packages can be delayed due to unforeseen circumstances, while we will do our very best to prevent this happening, it may be out of our control.
During our busy sale periods orders may take an extra 2-4 days to dispatch on top of normal dispatch times.
Do you deliver to PO Box and Private Bags?
Yes, we are able to ship to a PO Box address within New Zealand only. Unfortunately we are unable to deliver to a PO Box for international orders.
How do I track my Nature Baby online order?
The easiest way to track your Nature Baby order is to click the tracking link provided in your order dispatch email. If you have not yet received your order or a calling card from your courier and you allowed the correct time for delivery, please get in touch with our Customer Services Team and we will look into it for you.
What courier services do you use?
We use a range of courier services across the world to ensure your order reaches you as quickly as possible.
All New Zealand orders are sent via Courier Post, for Australian orders we use Toll Priority and all other international orders are sent via NZ Post.
How much is shipping?
We offer FREE shipping on all orders over $150. For all orders under $150 value we have the following flat rate shipping costs - New Zealand $6, Australia $10, USA and rest of world $15 (all prices listed exclude shipping oversized and heavy products)
Do you deliver to work addresses?
Yes, we are able to delivery to work addresses. If delivering to a work address, please make sure the business name is specified on the delivery address under company name. This is required for a successful delivery.
Do I need to be there at the time of delivery?
All New Zealand and Australian orders are sent on tracked services (signature required) so someone will need to be there at the time of delivery. For all international orders over the value of $250, a signature is required. For any international order under the value of $250 no signature is needed.
Will I be charged customs duty and taxes for my international order?
Any customs or import duties are charged once the parcel reaches its destination country. Unfortunately Nature Baby has no control over these charges and we can't tell you what the cost might be as customs policies and import duties vary widely from country to country. If you are worried that your order may be stopped for duty and tax assessment, please contact your local customs office before placing your order, so you are not surprised by charges you were not expecting.
Any charges on a parcel are the responsibility of the recipient and these fees are collected at the time of delivery (this applies to retail & wholesale customers).